FAQs

You can shop at Momina Teli without creating an account. However, register with us and you'll be able to enjoy the following benefits:
Track your orders and review past purchases
Preview our new collections and register your interest for your favorite pieces through our seasonal Look-book
Save your address and card details so you can shop even quicker next time

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons, we are unable to send your old password via email.

You are currently viewing the Pakistan version of our website, serving worldwide. By default, your order will be charged in PKR.

Momina Teli ships to 220 countries worldwide. You can check your country in the list of available countries in the checkout section.

For pieces that are made to order, the delivery time on each product varies. To check the delivery timeline of any specific outfit, please visit the product page for that outfit on our website. If you have any specific queries with regard to order delivery time, please contact our team on WhatsApp at +92 300 0800699. Once your order is confirmed, your product will be delivered within that time.

Charges for international orders are calculated based on the destination and the weight of your shipment. Duties and taxes are not included in the price of the goods you purchase online and will not be included in the overall shipping costs you pay. Please note payment of taxes and custom duties on international orders will be the responsibility of the customer. Any applicable duties or fees (If any) will be collected at the time of order delivery.

We offer free delivery on all orders nationwide in Pakistan

All your purchases are insured against theft and accidental damage whilst in transit from Momina Teli, to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

A signature requirement can be waived for packages delivered by (Fed Ex and Blue Ex), however, you will still be required to sign for all international orders.

We have a strict “No Exchange/ No Refund” policy. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect or any damage. To be eligible for an exchange, please reach out to us at mominateli@siardigital.com or call us at +92 300 0800699 within 48 hours of receiving the item. Please note any order with customizations in size, fabric or anything else will not be eligible for an exchange or refund.

Please consider all discounted sales final. We do not accept any return or exchange on sale items.

At Momina Teli, we make every effort to display the colors of our products as accurately as possible. However, colors may vary from one device to another.

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